Allstate Insurance Agent: Jacob Group Agency

Reviews

• ★ ☆ ☆ ☆ ☆
  Started with this agency because a family member worked there as an agent. Had good service with him there, but when he left to be a real estate agent the customer service left with him. I had issue with drive wise taking away discounts for both vehicles when during the 2 years of having the thing connected to my vehicle we never had any claims/ issues. Seems like stealing to me. Asked for Jacob group to help save me some money since I was losing 27% discount between both vehicles. Straight up ignored. No, "sure we can help". No, "sorry, we can't find any way to save money". Just ignored. Great customer service while they're getting your money initially. Train wreck if you ask them to help save you any years into your policy. Not to mention you miss out on great stuff like vanishing deductible and accident forgiveness with these guys. DO YOUR DUE DILIGENCE ON INSURANCE. I just wouldn't recommend getting through Jacob group agency.
  By Adam Cassidy, July 23, 2017
• ★ ★ ★ ★ ★
  Great, always get everything taken care of in a fast, competent and professional manner. And did I mention friendly? No matter who you speak with when calling in, everyone makes you feel like your call is important and you are always left with the same satisfied customer feeling. And thats hard to find now days, so keep up the good work.
  By Patrick Ledger, April 21, 2017

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